Returns, Exchanges & Cancellations

Return of Defective Items
If an item you receive is defective it may be returned to us to repair or replace; simply follow our return procedure.

Return Procedure

If you want to return an item please contact us by email in order to obtain a Return Authorization Number within 14 days of placing your order. Then, send the item to us with the Return Authorization Number clearly visible on the outside of the package. We will pay for all shipping costs if we have sent you the wrong item or if you are returning a defective product.

Exchange of Items

If within 14 days of placing your order you discover that you need to exchange the item you have purchased with another, please follow our return procedure. We will inspect the items to ensure that it they are unused and send you the item or items you requested in exchange. You are responsible for all shipping charges for items being exchanged. We are not able to exchange items that have been used.

Cancellation of Order

If you wish to cancel an order or part of an order, please contact us by email immediately. For standard items, we will cancel your order so long as it has not been shipped. For custom items, we can cancel you order so long as the item has not been produced. If the item has already been shipped, please follow our return procedure within 14 days of having placed your order.

Non-Returnable / Non-Exchangeable Items

The following items are not returnable and may not be exchanged:
- Items that show signs of being used
- Any item that has been customized. This includes items with printing, added patches or stitching.
- Special orders, for example team uniforms, cannot be returned or exchanged.

 

Payment Information

Payment Forms

We accept credit cards like MasterCard and Visa.

Charging Your Card

When you place an order we may verify your card with the issuing bank; this is not a charge on your card and it will automatically drop off. Once your items have been prepared for shipping we will attempt to charge your card. Your card will not be charged for items that have not been shipped.

 

Privacy Policy & Website Security

Privacy Policy
We will not disclose any of your information to third parties unless required to do so by law or as a normal part of processing your order. When you place an order with us we submit your card information to our card processor in order to charge your card. Also, your mailing address is provided to the shipping company so that you can receive your items. We do not provide your information to anyone else. You information will not be sold, traded, or rented to anyone except as part of a transaction involving the business as a whole.

* We use e-mails to send newsletters and latest offers on teamsport.ee to our customers. When you receive a newsletter or latest offers from our shop, then you can subscribe your e-mail from the list. If you do not remove yourself from the list, then you will have newsletters to your mailbox regularly. It is also possible to subscribe yourself from the list later. 

Site Security
We are using industry standard security measures to ensure that your information is properly secured. Additionally, your information is guarded by our own internal polices which limit access to those employees who need it in order to process your order. You can check the SSL certificate of this or any other site by clicking on the appropriate icon in your web browser.

If you have further questions, please email us teamsport@teamsport.ee.