Jalajälg LTD, register code 10188051, address Pärnu mnt 144, Tallinn, 11317, Estonia (from here forward referred to as the Service Provider) and the Customer (from here forward referred to as the Service User), who places an order and identifies oneself by entering one’s personal data on the order on the website www.teamsport.ee (from here forward referred to as the E-store) owned by the Service Provider, have entered into a current contract (here forward referred to as the Contract).
E-store is a webstore created by the Service Provider, through which sale of Goods to the Service User takes place.
Teamsport.ee is a registered trademark owned by the Service Provider.
The terms and conditions of the Contract are available to the Service User in the shopping environment of the E-store, and the Service User can save the text of the Contract in the form of PDF file when placing an order.
The Service Provider reserves an unilateral right to change the terms and conditions of the Contract without an obligation to inform the Service User about it. In this case these terms and conditions of the Contract apply for the Service User that were valid while entering into the contract.
PRICES AND TAXES
All prices displayed in the E-store are in Euros and include VAT.
The Service Provider has the right at any time to change the prices displayed in the E- store. If the prices have been changed after the Service User placed and made the payment for the order, the Service Provider is obliged to deliver the Goods to the Service User with prices valid while placing the order. The Service Provider has no right to demand the compensation for the price difference.
If the Service User orders Goods from the E-store and the order has to be delivered outside Estonia (i.e. International Order), additional customs or other taxes may apply to the ordered Good. Payment for any additional taxes is the responsibility of the Service User.
PAYMENT METHODS
Payment for the Goods ordered from the E-store may be made by:
Internet bank (the E-store enables payment through Swedbank, LHV and SEB bank link);
Credit card
With a invoice, in case on previously signed contract with Service Provider.
THE GOODS AND PLACING AN ORDER
The Goods offered in the E-store are sold to both physical persons and juridical entities.
The images of the Goods displayed in the E-store are illustrative and the actual Goods may differ. The descriptions of the Goods may not be sufficient and may contain unintentional errors.
Coming from the system of the E-store, the stock availability of the displayed Goods should be seen. The availability of the Goods displayed in the E-store can differ due to technical errors in the programs of the stock or the E-store.
If the Good is not in stock and it is not possible to supply the Good ordered, the Service Provider contacts the Service User and offers a new delivery date, or replacement of the Good with an alternative Good of the equal price and quality, or a return of the money paid. The money is returned to the Service User immediately, but not later than 30 days after placing the order.
To place an order, the Service User selects the desired Good and adds it to the shopping cart by pressing the „Add to cart“ link. If the Service User has finished selecting the Goods, to proceed submitting the order the „Check out“ link has to be pressed by which the Service User is directed to the order information page. Thereafter the Service User is required to enter the data requested for fulfilling the order (name, surname, phone number, e-mail address, delivery address, postal code, payment method and delivery method). To proceed submitting the order, the Service User has to press the „Confirm order“ link by which the E-store system launches the order application with data entered by the Service User for further revising and correcting the possible errors. If the displayed information is correct, the Service User has to press the „Check out“ link to confirm and forward the order. After the Service User has submitted the order, the Service Provider promptly sends an e-mail confirming to have received the order.
The Service User is obliged to provide correct data required for fulfilling the order.
The contract is considered to be formed from the moment that the Service User has confirmed the order and forwarded it to the Service Provider (Contract Enacment).
The order is fulfilled after the Service User has placed the order through the E-store and the payment for the order has been received by the Service Provider.
The Service Provider has the right to cancel the order and rescind the Contract if the payment for the order has not been received from the Service User during 3 days.
DELIVERY METHODS AND CONDITIONS
The Service User has 4 different delivery options depending from the locatin of the order:
The Goods are delivered to the Service User inside Estonia, Latvia and Lithuania by OMNIVA terminals
The Goods are delivered to the Service User inside Finland by OMNIVA international currier services;
The Service User collects the Goods oneself from the location of the Service Provider at the address Pärnu mnt 144, Tallinna, 113176, Estonia.
All orders will be shipped within 1-3 working days starting from receipt of payment.
Within Baltic countries the delivery times stays between 1-4 working days, for all other countries it is between 3-14 working days. These are estimated times which depends from our logistic parners. Please check more detailed info about delivery times and options: https://www.teamsport.ee/shipping-and-delivery
The orders will shipped to the address The Service User has provided.
Big orders (large capacity) are delivered to the Service User according to special agreement with Service Provider.
If the Service User has chosen to collect the Goods oneself from the location of the Service Provider, the Service User is informed by telephone or e-mail that the Goods ordered are ready to be handed over. Respective information is forwarded to the Service User at latest in 2 working days from receiving the payment on the bank account of the Service Provider. The ordered Goods are handed in only to the Service User marked down in the order, after presenting one’s ID. The Goods are handed in to third parties only in prior agreement with the Service User.
RESCISSION OF CONTRACT
If the Service User wishes to rescind the Contract after placing the order and before the Service Provider has fulfilled the Contract, the Service Provider is required to be notified about it in written form or fulfill an application in e-store as soon as possible. The written notification has to be sent on the e-mail address info@teamsport.ee. The notification has to contain information about the number of the order the Service User wishes to cancel, and the contact information (name, surname, phone number and the bank account number) of the Service User.
If the rescission notification reaches the Service Provider after the Service Provider has fulfilled the Contract, and the Service User who wishes to rescind can be considered to be a Consumer, the rescission of Contract takes place according to the E-store Contract chapter „The Consumer’s 14-day right to rescind the Contract”.
The Service Provider returns the money paid by the Service User immediately, but not later than 14 days after receiving the rescission of Contract notification. The payment made by the Service User is returned to the same bank account that it was received from by the Service Provider.
RIGHT TO CANCEL
According to Law Of Obligations §56 a consumer may return a product within 14 days without giving any reason. The 14-day period starts from the day the consumer accepted the product. The right to cancel does not apply to the following kind of contracts:
Goods that are made to the consumer’s specifications or are clearly personalised.
Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
We only accept returned items in their original resalable condition - unused, with original tags and labels and packaging if applicable. So, in order to establish the nature, characteristics and functioning of the goods, the consumer should only handle and use the goods in the same manner as the consumer would customarily be allowed to do in a shop [Law Of Obligations §562 (4)].
To retain the right to return, You must send us the application within 14 days from receiving the Goods.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired bu e-mail or filing up the application in e-store.
Please note that You must return the product within 14 days after sending us the application!
All return shipping costs are paid by the customer.
We will refund you the costs, including initial shipping costs to the same Bank / Credit Card account from which we received the payment within 14 days after receiving Your application. Please note that if You chose a delivery method other than the least expensive, we are not required to refund You the cost which exceed the costs of the least expensive delivery method. Teamsport E-store retains a right not to refund the costs until we've received Your return or a confirmation of the return.
If after returning the Goods it appears that the Goods does not match the criterias from the Contract point 7.2. then the cost of the Goods are not refunded and Goods stays on hold to the Service Provider. Holding fees and the cost of returning the Goods to Service User is covered by Service User.
RAISING A CLAIM
The Goods sold by the Service Provider are subject to the consumer’s 2-year right of raising a claim established in the § 218 cl. 2 of the Law of Obligations Act.
8.2. Definitions:
Product assessment – assessment of the Good, performed by the manufacturer or manufacturer’s authorized partner, to determine the existence and cause of the fault of the Good.
Independent assessment of the Good – additional, charged assessment of the Good, performed on demand of the Service User by the manufacturer or manufacturer’s authorized partner, or by the independent expert, if the Service User is not satisfied with the results of the primary product assessment performed by the manufacturer or manufacturer’s authorized partner.
The period of raising a claim starts from the delivery of the Good to the Service User.
The claim is assessed upon invoice, issued by the Service Provider to the Service User.
The claim is required to be sent in written form to an e-mail address info@teamsport.ee, whether in Estonian or in English, describing as detailed as possible the fault(s) of the Good and adding a pictures from the product, if possible. The claim is required to include the number of the order, the contact information (name, surname, phone number and the bank account number) of the Service User, and the attached copy of the invoice issued by the Service Provider to the Service User.
The Service Provider is not responsible for the following faults:
Faults caused by intentional or accidental damage to the Good by the Service User.
Faults caused by disregarding the maintenance instructions of the Good.
Faults caused by using the Good in the wrong environmental conditions.
The claim raised by the Service User is not to be satisfied if the Service Provider finds that the faults of the Good are caused by the Service User.
In the case of disputes, the Service Provider is obliged to perform the product Assessment determining the causes of the fault in six months from the date of selling the Good to the Service User. If the assessment finds that the fault is caused by the Service User but the latter does not agree to that, the Service User has the right to demand the independent assessment to be performed. If the independent assessment proves that the fault has been caused by the Service User, the costs of the independent assessment are covered by the Service User.
If the Service User considered a Consumer raises the claim after six months of the purchase date and it is identified that the Good has no fault, the costs are covered by the Service User.
If the Good subject to the claim is found to have fault not caused by the Service User, the Good is replaced. If replacing the Good is impossible, the purchase price of the Good is returned to the Service User.
In case of any disagreements between the seller (Jalajälg LTD) and the purchaser (You), a customer (You) may turn to their local consumer organisation, a national authority (e.g. a consumer ombudsman) or a regional authority (e.g. a regional complaints board). Estonian customers may turn to Tarbijakaitseamet at Pronksi 12, Tallinn 10117, e-mail: info@tarbijakaitseamet.ee. Our EU customers can find their local supervisory institution from the ECC (European Consumer Centres) website http://ec.europa.eu/consumers/ecc/contact_en.htm. Customers from EU may also use ODR (Online Dispute Resolution) website to try to reach an out-of-court settlement.
PERSONAL DATA AND THE USE OF IT
By agreeing to the terms and conditions of the Contract, the Service User gives a clear and aware consent to process one’s personal data.
Personal data of the Service User, inserted by the Service User while placing the order, is entered into the client register and is used to provide the sales service, and to offer Goods to the Service User.
The encrypted data communication channel with banks guarantees the security of the personal data and bank requisites of the Service User. The Service Provider does not see the card data.
The source of the personal data is the formation of a client relationship by registering an order in the E-store.
The personal data being registered by the Service Provider incorporates data about the order of the Service User – name(s), surname, address (street, house and apartment number, city or settlement, postal code), phone number, birth year, delivery method, payment method, agreement with the E-store Contract, agreement with getting sales offers, free-text notes sent by e-mail.
Personal data is processed by Jalajälg LTD, register code 10188051, address Pärnu mnt 144, Tallinn, 11317, Estonia.
Personal data of the Service User needed for the delivery of the Goods to the Service User is forwarded to the company providing the courier service.
Protection of the personal data is guaranteed by all security measures coming from the law.
The Service Provider is obliged not to transfer registered personal data to third parties.
The Service Provider reserves the right to transfer the personal data of the Service User to parties that have the legal right for it and that process the data to fulfil the law enacted obligation, and to parties that have the legal right for it and it enacts to protect the life, health or freedom of the Service User or any other person.
The Service User has the right to check one’s personal data, change it, or ask the data to be removed from the register.
The Service Provider will ask permission from the Service User to send the order confirmation on the e-mail address entered while placing the order. The Service User has to tick on the corresponding agreement box.
The Service Provider will send sales offers on the e-mail address entered by the Service User while placing the order only if the Service User ticked on the corresponding agreement box on the ordering page. The Service User can unsubscribe anytime by contacting us or by clicking on the provided unsubscribe link in the bottom of sales offer.
We will store Analytics Data of Users that do not have an account with the Service Provider for a period of 90 days.
Service Provider does not store your personal data longer than is legally permitted and necessary for the purposes of providing the Service Provider or the relevant parts thereof. The storage period depends on the nature of the information and on the purposes of processing. The maximum period may therefore vary per use.
We only share your personal data within the organization of Service Provider if and as far as reasonably necessary for the purposes of this Privacy Statement.
Right to access - You have the right to access and be informed about your personal data processed by us. We give you the possibility to view certain data through your user account with the Service Provider or request a copy of your personal data.
Right to withdraw consent - In case the processing is based on a consent granted by the User, the User may withdraw the consent at any time. Withdrawing a consent may lead to fewer possibilities to use the Service Provider. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Right to rectify - You have the right to have incorrect or incomplete personal data we have stored about you corrected or completed by contacting us. You can correct or update some of your personal data through your user account in the Teamsport.ee.
Right to erasure - You may also ask us to delete your personal data from our systems. We will comply with such request unless we have a legitimate ground to not delete the data.
Right to object - You may have the right to object to certain use of your personal data if such data are processed for other purposes than necessary for the performance of the Teamsport.ee or for compliance with a legal obligation. If you object to the further processing of your personal data, this may lead to fewer possibilities to use the Teamsport.ee.
Right to restriction of processing - You may request us to restrict processing of personal data for example when your data erasure, rectification or objection requests are pending and/or when we do not have legitimate grounds to process your data. This may however lead to fewer possibilities to use the Teamsport.ee.
Right to data portability- You have the right to receive the personal data you have provided to us yourself in a structured and commonly used format and to independently transmit those data to a third party.
How to use your rights - The abovementioned rights may be used by sending a letter or an e-mail to us on the addresses set out above, including the following information: the full name, address, e-mail address and a phone number. We may request the provision of additional information necessary to confirm the identity of the User. We may reject requests that are unreasonably repetitive, excessive or manifestly unfounded.
RESPONSIBILITY AND SETTLEMENT OF DISPUTES
The Service Provider bears the responsibility within the sale price of the Good. The Service Provider does not take responsibility for the losses caused by faulty products, such as damage to property or information, or loss of turnover or profit.
The Service Provider does not take responsibility for not fulfilling the order or for any other consequences resulting from the incorrect data provided by the Service User.
The Service User is obliged to use the E-store service only according to law and good practice.
The Service User is responsible for all the costs occurring from the use of the E-store.
The Service User is fully responsible for all the losses of the Service Provider, other Service Users or to third parties, occurring from the use of the E-store contrary to the Contract terms, or against the law or good practice.
Disputes between the Service User and the Service Provider arising from the E-store Contract are settled according to the active legislation of the Republic of Estonia, and based on the agreement fixed with the E-store Contract.
In the case of not achieving the agreement, the dispute is settled in the Court of Estonia according to the active legislation of the Republic of Estonia.
TERM AND CONDITIONS OF USE
The Service User is obliged to read the terms and conditions presented in the Contract.
By ticking off the box „I agree with the terms and conditions of the Jalajälg LTD E-store Contract“, the Service User acknowledges that one has read, understood and agreed to the terms and conditions of the Contract
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